Privacy & Cookie Policy

Last updated: June 2026

This policy explains how this website (www.yinghopiano.com, the official site of concert pianist Ying Ho) collects, uses and protects your information, and how it uses cookies. We are committed to handling your personal information responsibly.

Information we collect

We only collect information you choose to give us, and a small amount of technical data needed to run the site securely:

Contact & booking forms: your name, email address, and (for bookings) phone number, organisation and details about your event, plus the message you send.
Technical data: your IP address, browser type, the page you arrived from, and any campaign parameters (UTM tags) in the link you followed. This is used for security, spam prevention and understanding how people find the site.

How we use your information

To respond to your enquiry or booking request.
To keep a record of correspondence and manage bookings.
To protect the website from spam and abuse.

We do not sell your information, and we do not share it with third parties for marketing.

Cookies

Cookies are small files stored on your device. This site keeps cookie use to a minimum:

Essential cookies: a session cookie that keeps the site working and protects forms, and a cookie that remembers you have seen this notice. These are required for the site to function.
Administration: a secure login cookie is used only within the private admin area.
Analytics: we use Google Analytics (GA4) to understand how visitors use the site (pages viewed, approximate location, device). This helps us improve the website. Google sets its own cookies for this; see Google's privacy policy for details.
Embedded video: our video is embedded using YouTube's privacy-enhanced mode (youtube-nocookie.com). YouTube may set cookies only if you press play; that is governed by Google's privacy policy.

We do not use advertising cookies. You can clear or block cookies in your browser settings, though some parts of the site may then not work as intended.

How long we keep it

Enquiry and booking records are kept for as long as needed to respond and for our reasonable business records, after which they are deleted.

Your rights

You may ask us to access, correct or delete the personal information we hold about you. To make a request, please use the contact form or email contact@yinghopiano.com.

Service providers

The website and email are hosted by our web host; video is embedded from YouTube. These providers process data only to deliver their service to us.

Contact

Questions about this policy can be sent via the contact form or to contact@yinghopiano.com.